Also she can access other websites, such as youtube and facebook. Even websites that use the same software as charms, so I don't know if it her internet settings or not. 
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Pokécharms
Palusokudo
Teapot
That's very odd – I don't think it's anything our side, because (as far as I know) it's not happening to anyone else. Maybe some sort of error between us and her device?